Frequently Asked Questions

Does your business have insurance and police checks?

Our business is covered by public liability insurance up to $20 million, and all of our workers have valid police checks.

How do I contact your office regarding my service?

Our contact details are below:

Phone/text: 0433342109 | 0411503972

Email: admin@hpcleaning.com.au

Can I reschedule my booking?

If you need to reschedule your regular service, please email us at admin@hpcleaning.com.au, or call us on 0411503972 or 0433342109.

What if I need to provide feedback about my service?

We aim to provide 100% satisfaction to all our customers and clients. However, if you are not completely satisfied with your service, we appreciate all feedback. Please send through your feedback to our office email at admin@hpcleaning.com.au. We will endeavour to work with you to ensure that all feedback points are attended to.

What equipment do we provide?

All of our cleaners come fully equipped with own cleaning equipment and supplies. If there are any specific requirements for a service that is coming up, please let us know so we can prepare the necessary items.

Do I have to be at the office during the service?

This is up to you and your team - you can be there for the service, or be there to open the door and leave. Or you can provide us after hours access by way of key or a lockbox, and it will be even less of a hassle for you!

Will you clean under furniture?

We will endeavour to reach all places where possible. However, we will not move heavy furniture, to prevent damage of floors. If you would like floors to be cleaned under heavy furniture, please let us know, and we ask for your assistance in ensuring that the furniture is moved prior to the service.

There is damage to my office, what can I do?

If you find damage to your office that you believe was caused by one of our workers, please email us at admin@hpcleaning.com.au as soon as possible, with photo evidence. We will then work with you to determine whether it was due to negligence by our team, and if so, to provide an appropriate solution/replacement.

Can I cancel my service?

We do not have any lock-in contracts, so you can choose to cancel your service at any time. We ask that you provide at least 24 hours notice to us in writing to admin@hpcleaning.com.au. If notice is provided less than 24 hours, then a late cancellation fee may be charged to cover lost labour costs.

What are you working hours?

Our opening hours are as follows:

Monday to Friday 08:00 AM - 06:00 PM

Saturday 09:00 AM - 05:00 PM

Sunday CLOSED

What payment methods do you take?

Most of our clients are invoiced monthly, due to the regular nature of their services. We have direct internet transfer details you can use. Other options available include credit card, Paypal and COD.